Returns/ Exchanges
February 17, 2021
2021-03-09 18:11
Returns/ Exchanges
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We at Kleare Beauty believe in great customer service like many other companies. You have unique skin type, health concerns and skin sensitivity as such we hope that you are 100% satisfied with our custom-formulated products. However, we regrettably cannot guarantee the satisfaction, or utility of each product for each person. Hence, we want your using our products to be the best possible experience, but due to unforeseen circumstances you may not desire to utilize the product/s.
At Kleare Beauty we cannot handle returns due to the nature of customize products offering. It is unhygienic to receive open products and we want to make sure all customers are receiving quality and clean products. When an order is made by mistake, we are pleased to accept returns for any unopened, unused products within 15 days of purchase or clients should refuse the package and the undelivered products will be returned to us. Then we will be able to issue an 80% refund and 20% restocking and shipping fee applied to return items.
We advise discussing your skin care choices with your medical provider in advance of undertaking any new skin care routine. By purchasing any of our products from our website (www.klearebeauty.com), you agree that these products are not returnable or refunded. You have researched the product you would like to purchase prior to payment.
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[mkdf_section_title position=”” title_tag=”” disable_break_words=”no” text_tag=”” text_font_weight=”” title=”FOR U.S. ORDERS” title_color=”#ffffff” text=”If you’re not totally obsessed with your klearebeauty.com purchase and there is an issue (damage/missing products), we will accept returns or exchange on unopened, unused full-price items purchased within 15 days of received on US Orders. Customer must provide photos of the issue, including packing slip.” text_color=”#ffffff”]
We’ll process your exchange or refund as soon as we receive it for the purchase amount minus the original shipping charges and restocking fee to your original payment method. Please note it may take up to 10 business days for the credit to appear on your account.If your purchased item received any promotional or other discount, your refund will only reflect the amount you paid less the delivery fees. KLEARE BEAUTY is not responsible for lost returns. Any shipping fees associated with exchanges are your responsibility.
We monitor returns to identify potential misuse or abuse of our return policies. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.
[mkdf_section_title position=”” title_tag=”” disable_break_words=”no” text_tag=”” text_font_weight=”” title=”FOR INTERNATIONAL ORDERS” title_color=”#ffffff” text=”Unfortunately, we can’t offer merchandise exchanges on orders shipped internationally.” text_color=”#ffffff”]
[mkdf_icon_with_text type=”icon-top” icon_pack=”font_awesome” fa_icon=”fa fa-redo” icon_type=”mkdf-circle” icon_size=”mkdf-icon-large” icon_animation=”yes” title_tag=”h2″ title=”HERE’S HOW TO RETURN OR EXCHANGE YOUR ITEM(S)” text=”Fill out the (DESIGN A RETURN FORM) Returns + Exchanges form on the back of your order summary—use the top box for returns, the bottom box for exchanges. Place the completed form with your item(s) in the original klearebeauty.com packaging, or any well-padded envelope or box.
Create and print your FREE USPS return label here, and attach it securely to the package.
Seal up the box and drop it off anywhere in the U.S. mail!
Once you’ve created a return label and sent it back to us, you can track your return in My Account. Look out for an email confirmation—we’ll let you know when your return is received and processing is complete!” icon_color=”#ffffff” icon_background_color=”#c8a2c8″ text_color=”#0a0a0a” icon_border_color=”#77dd77″ icon_border_width=”2px” title_color=”#8224e3″]
[mkdf_icon_with_text type=”icon-top” icon_pack=”font_awesome” fa_icon=”fa fa-phone” icon_type=”mkdf-circle” icon_size=”mkdf-icon-large” icon_animation=”yes” title_tag=”h2″ title=”ORDER BY PHONE” text=”If you wish to place an order by phone instead of shopping online, please call KLEARE BEAUTY toll-free at 1-800-247-5366. A KLEARE BEAUTY Client Service can assist you between the hours of 8:00am-12:00am EST Monday-Friday and 9:00am-6:00pm EST Saturday.” icon_color=”#ffffff” icon_background_color=”#c8a2c8″ text_color=”#0a0a0a” icon_border_color=”#77dd77″ icon_border_width=”2px” title_color=”#8224e3″]
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MAXIMUM PURCHASE POLICY
We regret that we must limit orders to no more than 3 units for any item. Additionally, palettes and other limited-edition sets may be restricted to one or two units per order.
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Sales tax will be charged in all states in the United States and all United States possessions where required by law. If you have any questions regarding sales tax, please call us at 1-800-247-5366 or e-mail us at clientservice@klearebeauty.com.
